ABC Agency

“They have gone above and beyond what I expected and I would not hesitate to recommend V88 to anyone!”

Client Background

Claire Hartwell, the driving force behind ABC Agency, embarked on a mission to innovate the staffing industry. With a rich background in this sector, her goal was to address a critical gap: the challenging and often last-minute need for cover staff.

Problem/Challenge

The primary challenge was the complexity and inefficiency in securing cover staff, especially on short notice or during weekends. This frequent scenario in the staffing industry was a persistent pain point for businesses.

Solution

The solution we built was the ‘ABC Portal’ – a revolutionary custom app enabling clients to check staff availability and book cover staff 24/7. The portal's design allowed for instant display of matching staff profiles based on entered requirements, simplifying the booking process to just a click, even for last-minute needs.

Approach/Methodology

Our approach was user-centric, focusing on streamlining the booking process while ensuring comprehensive management of staff details, such as availability, skills, and rates. The development emphasized automation and real-time updates to keep all parties informed.

Implementation

1. User-Friendly Interface: Designed for ease of use, allowing clients to quickly check availability and book staff.
2. Self-Management for Staff: Enabled staff to manage their profiles, ensuring up-to-date information on skills and availability.
3. Automated Communication System: Established an automated system to keep all parties informed about bookings and changes.

Results

• Metrics: The ABC Portal doubled efficiency by 100%, reducing the time to secure cover staff, which dramatically increased client satisfaction.
• Testimonials:
• “I was recommended V88 to help design and build a portal for a new business venture… their approach has been fantastic since the off… the ideas and visions that I had were totally understood and executed by their team perfectly… they have been there to guide and suggest ideas throughout the whole process to get the best results from my vision and they completely nailed it! They have gone above and beyond what I expected and I would not hesitate to recommend V8 to anyone!”

Lessons Learned

Building this tool reminded us how vital it is to understand what the client needs and how a user-friendly digital solution can help solve industry-specific problems. It also showed us that staff management systems need to be flexible and responsive.

Under the guidance of Claire Hartwell, the ABC Agency successfully made a difficult part of the staffing industry easier. The ABC Portal shows how creative thinking and designing with the user in mind can solve actual business problems when you use the right tools and partners.